I.T. Support Officer

  • Full Time
  • Male
  • 4yrs Bachelor Degree or Diploma Holder
  • Proficient in PHP, HTML, CSS, Javascript, XML, MySQL, Code Igniter, Ajax, Zend and CakePHP

Qualifications and other details:
  • Bachelor Degree or Diploma in Computer Science or Information System.
  • Knowledgeable in Relational Database Management System (RDBMS);
  • Experience in deployment of system in Local Area Network (LAN)/Wide Area Network (WAN); Creative with the ability to execute a system concept;
Key Accountabilities:
  • To provide front line IT support to customers.
  • To install and configure PCs and associated peripherals and software.
  • To provide technical support requests from users for all PC hardware, software and associated peripherals.
  • To log support calls and document their outcome to facilitate the resolution of common queries.
  • To redirect or escalate support requests to the appropriate member of the IT Support Centre.
  • To pro-actively provide information to users on the progress of outstanding support.
  • To contribute to ensuring that the HelpDesk systems and software are kept up to date and messages are passed on and feedback received promptly.
  • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
  • To install and configure operating systems to agreed standards under the direction of the System Development Manager.
  • To install and configure software to agreed standards under the direction of the System Development Manager.
  • To provide at all times a professional, courteous and rapid response to Client's.
  • To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
  • To conform to E – D & C SOLUTIONS DELIVERY, INC. standards and guidelines with respect to information systems.

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